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What to Say and How to Help

What to Say and How to Help is a one day course in effective communication skills.

In your workplace, with a friend or family member, a client or a stranger, someone shares with you that they are going through a tough time. You’re an accidental counsellor; needing to respond, but unsure of what to say or how to help.

This workshop provides non-counsellors with basic skills to respond to difficult situations and strong emotions. Add methods from crisis support and counselling to your effective communication toolbox.

  • What is counselling?
  • Similarities and differences to the accidental counsellor’s role
  • Core elements of effective communication and mutual understanding
  • The Accidental Counsellor model
  • Communication skills and techniques
  • Practice as you learn in an encouraging environment
  • Assisting people in crisis
  • Challenges, maintaining boundaries, and when to involve other helpers
  • Self-care


  • 1-day face-to-face course

Interested in a half-day blended delivery option? See Accidental Counsellor.

Who can benefit from this course?

  • Anyone looking to improve their active and reflective listening skills during difficult situations
  • People who provide support to others as part of their work or volunteer role
  • People who provide support to friends and family
  • Those who have completed a Mental Health First Aid Course. Accidental Counsellor is a good complement to build skills to ‘listen and communicate non-judgementally.'

To book a course or make an enquire about any training with Lifeline WA please complete the enquiry form, we will get back to you within 48 hours.

For general enquiries, please contact - education@lifelinewa.org.au