What to Say and How to Help is a one day course in effective communication skills.
In your workplace, with a friend or family member, a client or a stranger, someone shares with you that they are going through a tough time. You’re an accidental counsellor; needing to respond, but unsure of what to say or how to help.
This workshop provides non-counsellors with basic skills to respond to difficult situations and strong emotions. Add methods from crisis support and counselling to your effective communication toolbox.
- What is counselling?
- Similarities and differences to the accidental counsellor’s role
- Core elements of effective communication and mutual understanding
- The Accidental Counsellor model
- Communication skills and techniques
- Practice as you learn in an encouraging environment
- Assisting people in crisis
- Challenges, maintaining boundaries, and when to involve other helpers
- 1-day face-to-face course
Interested in a half-day blended delivery option? See Accidental Counsellor.
Who can benefit from this course?
- Anyone looking to improve their active and reflective listening skills during difficult situations
- People who provide support to others as part of their work or volunteer role
- People who provide support to friends and family
- Those who have completed a Mental Health First Aid Course. Accidental Counsellor is a good complement to build skills to ‘listen and communicate non-judgementally.'
To book a course or make an enquire about any training with Lifeline WA please complete the enquiry form, we will get back to you within 48 hours.
For general enquiries, please contact - email@example.com