If life is in danger
call 000

You are Not Alone

If you are thinking about suicide or experiencing a personal crisis help is available. No one needs to face their problems alone. It takes courage and strength to ask for help. Seeking support can help you to get through tough times.

  • Call Lifeline WA on 13 11 14 – 24 hours a day
  • Chat to us online 7pm – 12am (AEST), 7 days a week
  • Call 000 (Emergency Services) if life is in danger.

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

   

About this service

  • Short-term support for people who are feeling overwhelmed or having difficulty coping or staying safe
  • confidential one-to-one support with a trained Lifeline telephone crisis supporter

What we do during the call

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
  • Work with you to explore options for support
Call 13 11 14 Find out more

  

About this service

  • Short-term support for people who are feeling overwhelmed or having difficulty coping or staying safe
  • confidential one-to-one support with a trained Lifeline telephone crisis supporter

What we do during the call

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
  • Work with you to explore options for support
Call 13 11 14 Find out more

  

About this service ​

  • Short-term support for people who are feeling overwhelmed and having difficulty coping ​or staying safe
  • Real-time using ‘chat’ technology​
  • Confidential one-to-one support with a trained Lifeline Online Crisis Supporter​

If you lose your internet connection, please reconnect with our service ​

What we do

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns

Find out more

   

About this service ​

  • Short-term support for people who are feeling overwhelmed and having difficulty coping ​or staying safe
  • Real-time using ‘chat’ technology​
  • Confidential one-to-one support with a trained Lifeline Online Crisis Supporter​

If you lose your internet connection, please reconnect with our service ​

What we do

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
Find out more

 

What we do

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
  • Work with you to explore options for support

Accessing the service

  • Step 1: Text 0477 13 11 14​
  • Step 2: Complete the pre-survey questions. You can choose to remain anonymous or provide us with your name and email address.​
  • Step 3: read and accept the Terms and Conditions. By using this service you accept these terms.
  • Step 4: You will be connected with a Crisis Supporter as soon as one is available.
Text 0477 13 11 14 Find out more

 

What we do

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
  • Work with you to explore options for support

Accessing the service

Our crisis text service is not currently online. You can find out more about the service, including hours of operation below.

Find out more

Frequently Asked Questions

Our 13 11 14 crisis support line is nationally routed meaning that each call is answered by the first available crisis supporter, regardless of the location or the caller.

All calls are confidential and you do not have to disclose your name, location or other details. You will speak to a trained Telephone Crisis Support volunteer, who has been through 180 hours of nationally accredited training, supervised shifts and ongoing professional development.

The Telephone Crisis Supporter will not divulge any personal details for safety reasons. The crisis support volunteer will listen to your story and 'sit' with you in your pain. There is no defined time limit on the call.

Each Telephone Crisis Support's aim is to keep you safe. That can involve making a ‘safe plan’ – which is an agreement between the Telephone Crisis Supporter and you to take tangible steps to stay safe for a period of time, and not to act on thoughts of suicide. Those steps are defined you and provide a structure to keep you safe for now.

Calls to Lifeline made from a mobile phone are free. Calls to Lifeline made from a landline are charged at the cost of a local call.

If you are in immediate danger call 000.

Lifeline WA endeavours to give caring support and ensure the safety of every caller, for this reason, you will be placed on hold until a Telephone Crisis Supporter becomes available.

If your call isn’t answered straight away it means we are experiencing a high demand for our service. Lifeline WA understands it can be difficult waiting on hold but know that your call will be answered as soon as possible by the next available Telephone Crisis Supporter. Please stay on the line or call back later.

It’s unlikely that you will be connected to the same Telephone Crisis Supporter. All Lifeline’s Crisis Supporters are trained and supervised in the same way so you should get the same level of support and care no matter who you talk to.

All Lifeline staff and volunteers are required to keep caller personal information confidential.

Some details about your call will be collected by the TCrisis Supporter. Notes will be taken about things like the date, time and duration of your call, the reason for ringing and the outcome of the call.

Confidentiality of information collected during a call, and the anonymity of a caller will be upheld at all times except in cases where:

  1. A caller is at imminent risk of injury or death by suicide.
  2. A caller makes specific threats to harm third parties.
  3. A caller is at imminent risk of injury or death by another person.
  4. There are reasonable grounds for believing that child abuse is occurring and/or where an intervention may be required to ensure a child’s safety.
  5. Situations where there is a legal imperative to provide information.
  6. Circumstances where it is necessary to discuss matters related to the call or caller for the purposes of providing the best possible service to the client, including through supervision processes or to ensure the safety and well-being of telephone counsellors.

Wherever possible Lifeline will advise callers of the above limits of confidentiality.

To access this service please:

  1. Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
  2. TIS will call 13 11 14 on behalf of the caller.

A call to TIS is the cost of a local call from landlines (additional charges apply for mobiles).

Find out more at: www.tisnational.gov.au

I would genuinely like to thank Lifeline for the support I received tonight. I was in an extremely bad place and the crisis support volunteer I spoke to was more helpful than anyone I have encountered.

Lifeline helped me work through some serious life problems I am currently experiencing and passed no judgement, which is a refreshing contrast to what I experienced last night at the hospital.

I went from feeling suicidal to feeling relatively okay after speaking to a volunteer. The work you guys do is invaluable.