Lifeline WA provides one-off crisis support to people who could benefit from immediate and short-term assistance to cope with crises or distress. Lifeline WA does not provide long-term or ongoing assistance.

Lifeline WA’s one-off service means that a crisis supporter will be unaware of what has taken place following their interaction with the help seeker. This includes when Lifeline escalates a situation to emergency services due to issues of risk. Due to these challenges and others, Lifeline WA places high importance on providing debriefing and supportive supervision to all staff and volunteers.

Help seekers contact Lifeline with a variety of issues and crisis situations. This may include relationship issues, loneliness, family concerns, substance issues, suicidal thoughts, self-harm, domestic and family violence situations, and child safety concerns. Crisis Supporters help to address a range of feelings including anxiety, depression, loneliness, and disconnection.

No, the comprehensive training provided to our volunteer crisis supporters will ensure you are qualified to offer a high standard of crisis support that keeps people safe. We are looking for volunteers who are good listeners, empathetic, compassionate, and committed to supporting others.

Yes, all volunteer roles require a National Police Check conducted by Lifeline and WA Working with Children Check.

We find most people who volunteer with Lifeline WA as a volunteer crisis supporter find it extremely rewarding, knowing they are contributing to saving lives. Most of our volunteers contribute to the Lifeline community for years after completing training. We ask our volunteer crisis supporters to commit to a minimum of 12 hours per month (usually in 3 x 4-hour shifts).

Your registration will be sent to our support team and they will contact you within 3-4 business days with upcoming training information and the recruitment process. If you are unable to make the next training dates, we can keep your information on file and reach out to you on the next training groups. If you would like more information in the interim period, you can read through the Crisis Supporter Worker Pre Enrolment Course Information Booklet.