Do you like the idea of volunteering from home, and feel comfortable with using technology?

Become a Digital Crisis Supporter.

Lifeline WA offers 24/7 Text and Online Chat Services to the Australian community, and we can’t do it without the generosity of our dedicated volunteers.

Being a Digital Crisis Supporter may be right for you if you like the flexibility of working from home, are comfortable with technology, are able to express yourself confidently in the written word and are self-motivated.

What does a Digital Crisis Supporter do?


Once accepted, you will complete training to become a qualified Crisis Supporter.


You will respond to people in need of support via Lifeline digital crisis support service – text and webchat.


You will listen to what’s going on for the Help Seeker who has contacted you, hear their situation and feelings and sit with their distress.


You will support the Help Seeker to identify their strengths and next steps, and encourage them to generate and own the action. If needed, you will create a safety plan with them.

What is involved in becoming a volunteer
Digital Crisis Supporter?

Training: 30-35 hours

Becoming a volunteer Digital Crisis Supporter requires 30-35 hours of initial training over an 8-week period. This is all self-paced, online learning and will be done from the comfort of your own home.

Placement: 10-15 hours

To get confident with providing crisis support, you will also need to complete 10-15 hours of student placement over a maximum 4-week period.

Commitment: 4 hours a week

As a trained Crisis Supporter, you will be providing crisis support, receiving feedback, and taking part in professional development activities. We ask for a commitment of 4 hours per week.

What you will need to be a Digital Crisis Supporter

  • A stable and reliable internet connection

  • A quiet and confidential space where you can volunteer

  • A PC or Mac computer less than 6 years old

  • Mac users will need macOS 10.14 or later and a free app, Microsoft Remote Desktop

  • PC users will need to be running Windows 10 or later

  • Recommended: two computer monitors and a webcam

I love the feeling that you have made a difference in someone's day and have really listened and heard them, it is not often we get that privilege and the time and space to do that for someone.

Upcoming Training

If you would like to be considered for a volunteer Digital Crisis Supporter role, or want to learn more about upcoming training, register your interest below to be invited to our Q&A session.