Lifeline WA recognises the importance of protecting your privacy. Please view our Privacy and Confidentiality Policy by following the link below.
Overview
Lifeline WA’s work is only possible because of generous Western Australians who choose to make donations and support our fundraising and marketing campaigns. Therefore it is crucial that we maintain secure and accurate records of our supporters. Lifeline WA recognises that security of donor’s personal information is critical and embraces the Australian Privacy Principles.
Lifeline WA manages donor’s personal information in accordance with our Privacy Policy. This policy should be read together with our privacy policy which provides more general information about how Lifeline handles personal information.
How donor's personal information is collected
Lifeline WA collects personal information supplied to us such as name, address, phone, email, date of birth and bank/credit card details to process donations and promote fundraising campaigns.
Lifeline WA may also collect personal information through public sources, the purchase of commercial lists or third parties contracted to provide us with services.
Use of personal stories
To educate donors and the public about the services provided by Lifeline WA it is necessary to share stories about personal experiences.
By submitting a personal story through Lifeline WA's website form, you consent to its publication on the website. Lifeline WA reserves the right to edit or delete submissions that it, in its sole discretion, are deemed to be abusive, obscene, or are otherwise inappropriate.
We reserve the right to modify or edit stories that are too long.
When using a personal story for feature in a fundraising or marketing campaign, Lifeline Australia only publish your story and/or imagery with your prior written consent.
Types of personal information collected from donors
Lifeline WA may record information including but not limited to name, address, telephone number, email, gender, and date of birth.
Lifeline WA suggests that you provide a date of birth as a security measure for future use to confirm your identity should you wish to access or update your information. Lifeline WA will specifically request your date of birth when you provide bank or credit card details.
Lifeline Australia suggests that you do not send sensitive information or credit card numbers via email or facsimile because these mediums are not secure. Lifeline WA cannot be held responsible if you choose to provide your personal information to us via these mediums.
Lifeline Australia will offer donors the opportunity to remain anonymous where practical.
You may be photographed when you attend public events involving Lifeline WA. Wherever practical we will seek to obtain your written consent prior to using the image obtained.
How we store donor's personal information
Lifeline WA stores donor’s personal information in a Customer Relationship Management Database. Lifeline WA will undertake all reasonable steps to ensure the secure storage of personal information provided both in soft and hard copy.
Credit card and bank details provided for regular donations are stored securely and are encrypted in our database and third party payment gateway. This information may only be accessed by authorised staff.
If bank or credit card details were provided for the purpose of authorising an on-going payment against a donation pledge (for example a monthly gift) a hard or soft copy authorisation form will be stored in a secure location which can only be accessed by authorised staff.
For on-going payments authorised over the phone, a voice recording will be stored by Lifeline WA or the contracted third party.
Records of donations will be stored for a minimum of 7 years.
Confirming Identity
It may occasionally be necessary for Lifeline WA to contact donors directly to update or confirm their personal or credit card details. In this circumstance, we will only disclose the last four digits of the credit card number and the expiry date. We will make every effort to confirm your identity through other personal information made available to us.
Use and Disclosure
We may contract third party service providers for purposes including but not limited to conducting surveys, soliciting donations, managing databases, facilitating information collection and managing events. Some of these service providers may conduct all or part of their business overseas and so your personal information may be transferred overseas as a result.
Lifeline WA’s donor database is hosted on a secure off-shore server in the USA and accessed through the “cloud.” We will not transfer your personal information overseas or into the “cloud” unless we have taken reasonable steps to ensure that the information which is being transferred will not be held, used or disclosed by the recipient of the information in a manner which is inconsistent with the Australian Privacy Principles.
Lifeline WA may provide donor’s personal information to other separately incorporated Lifeline entities for local fundraising and marketing purposes. Lifeline entities may also supply personal information to Lifeline Australia when in accordance with their privacy policy.
Lifeline WA will not disclose donor’s personal information to a third party for their marketing purposes. We may include messages from partner organisations or sponsors in our direct marketing. We do not trade, rent or sell our donor lists.
How to correct personal information or change communication preferences
To update your information or to opt-out of marketing and fundraising communications, you may phone 9261 4414 or email fundraising@lifelinewa.org.au. We will endeavour to action your request within two weeks.
Some direct marketing communications involve a long production time. Therefore, in some cases you may still receive a communication within 90 days of your communication preference update.
Lifeline WA uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Lifeline WA or any outside party. All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Lifeline WA.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
After ordering online, you will receive an email confirmation from Lifeline WA and eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 5 working days; however if goods are unavailable delivery will take a little longer.
We can only ship to Australian addresses at this time.
If you wish to query a delivery please contact us at marketing@lifelinewa.org.au.
Lifeline WA does not provide refunds or exchanges on any of its products unless they are faulty or unsuitable for use as described.