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Lifeline WA crisis supporters step up to help in the aftermath of eastern states flooding

25 March 2022

Crisis supporters from Lifeline WA have stepped up to support the national 13 11 14 service in the aftermath of the eastern states’ violent storms and historic flooding.

Lifeline WA’s crisis supporters will work extra shifts to answer calls from people affected by the floods, providing an additional 100 hours a week to the national crisis support line.

Multiple Lifeline centres in Queensland and Northern NSW have been impacted by the flooding and have either had to close or crisis supporters have been unable to gain access, significantly affecting their ability to answer calls.

The team in Perth has stepped up to provide additional support during the busy 6am-10am shift to ensure the national service continues providing 24/7 support to people in crisis.

Lifeline WA CEO Lorna MacGregor said the trauma of affected communities would not disperse with the flood waters.

“People who have experienced traumatic events such natural disasters are subject to extreme stress, which can lead to burnout and physical, mental and emotional exhaustion,” Ms MacGregor said.

“We have already had hundreds of calls from people who have been greatly impacted by the flooding and storms which have affected so many people in Queensland and New South Wales.

“Now the immediate, life-threatening crisis is over, people are dealing with the emotional impact. Many have lost loved ones, while others have lost their homes and businesses.

“As people assess the damage and try to pick up the pieces, I would encourage those who are struggling to reach out to Lifeline’s 13 11 14 crisis support service. 

“What is important is that people know help is available. There will be someone highly trained and compassionate waiting to answer your call – or text – 24 hours a day, every day of the year.”