13 11 14 – 24 Hour Telephone Crisis Support
Lifeline provides all Australians experiencing a personal crisis with access to online and telephone crisis support and suicide prevention services. Find out how these services can help you, a friend or a loved one.
13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.
Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.
If you need crisis support call 13 11 14 now or chat to us via Online Crisis Support Chat.
If life is in immediate danger call 000.
Our trained Telephone Crisis Supporters will answer your call and:
- Listen to your situation
- Provide immediate support
- Assist to clarify options and choices available to you
- Provide you with referral information for other services in your local area.
Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.
Please stay on the line or call back later. If you are in immediate danger call 000.
Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.
Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.
Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.
National Relay Service
If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
- Speak and Listen users phone 1300 555 727 then ask for 13 11 14
- Internet relay users connect to the NRS then ask for 13 11 14
Free Translating and Interpreting Service (TIS)
A free interpreting service for people who do not speak English is available for 13 11 14. To access this service please:
- Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
- TIS will call 13 11 14 on behalf of the caller.
A call to TIS is the cost of a local call from landlines (additional charges apply for mobiles).
Find out more at www.tisnational.gov.au
Crisis Support Chat
You can chat to Lifeline one-to-one using our online crisis chat service which is available 7 days a week 7pm to 12am (AEST).
Anyone in Australia experiencing a personal crisis or thinking about suicide who feels more comfortable contacting us online rather than over the phone can use this service.
About this service
- Short-term support for people who are feeling overwhelmed and having difficulty coping or staying safe
- Real-time using ‘chat’ technology
- Confidential one-to-one support with a trained Lifeline Online Crisis Supporter
During a chat session, trained Online Crisis Supporters will:
✓ Listen to your situation
✓ Provide immediate support
✓ Assist to clarify options and choices available to you
✓ Provide you with referral information for other services in your local area
What we don’t do during the chat
✘ Judge or criticise
✘ Give advice
✘ Solve your problems
✘ Tell you what to do
✘ Ongoing counselling
If the service appears 'offline' or 'busy', please call Lifeline on 13 11 14. If you or someone you know is in danger or needs immediate medical attention, please call 000.
Complaints and Feedback about Crisis Support Service
If you were dissatisfied with your service please provide your feedback so we can monitor and improve our service.